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Continue ShoppingRefund & Refund Policy
1. Introduction
At Sarang Group, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery
The product is unused, unwashed, and in original condition
Original packaging, tags, and labels are intact
Returns must be requested within 48 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, improper handling, or washing
Customized or made-to-order products
Items purchased during sale or at discounted prices (unless defective)
3. Return Request Process
To initiate a return, please contact us through the details provided on our website and share:
Order ID
Product details
Clear images or video of the issue
Once your request is reviewed and approved, our team will guide you through the return process.
4. Refund Policy
After receiving and inspecting the returned product, refunds will be processed as follows:
Approved refunds will be issued to the original payment method
Refunds may take 7–10 business days to reflect, depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the return is due to an error from our side.
5. Exchange Policy
We offer exchanges for damaged or incorrect items, subject to stock availability. If the requested replacement is unavailable, a refund will be issued instead.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please report it within 48 hours of delivery along with clear images. Requests received after this period may not be accepted.
7. Shipping Costs for Returns
If the return is due to a Sarang Group error (wrong or defective item), return shipping will be covered by us.
For all other approved returns, return shipping costs may be borne by the customer.
8. Cancellation Policy
Orders can be cancelled only before they are processed or shipped. Once dispatched, cancellations are not possible.
9. Policy Updates
Sarang Group reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any return, refund, or exchange-related queries, please contact us through the details provided on our website. Our support team will be happy to assist you.