Shipping Policy

1. Shipping Locations

We currently ship across India. Delivery timelines may vary depending on your location and courier partner availability.

2. Order Processing Time

Orders are usually processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is processed, it will be handed over to our trusted delivery partners.

3. Delivery Timeline

Estimated delivery time is 4–8 business days, depending on your location.

Metro cities may receive orders faster, while remote or non-metro areas may take slightly longer.

Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.

4. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout before payment.

Any promotional free-shipping offers will be communicated on the website.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS, allowing you to track your shipment until delivery.

6. Delayed or Undelivered Orders

While we strive to ensure timely delivery, Sarang Group is not responsible for delays caused by third-party courier services or factors beyond our control. However, our support team will assist you in tracking and resolving delivery issues.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at the time of checkout.

Orders returned due to incorrect address or failed delivery attempts may require re-shipping charges.

Sarang Group will not be responsible for delays or losses caused by incorrect address details provided by the customer.

8. Damaged Packages

If the outer package appears damaged at the time of delivery, we recommend refusing the delivery and contacting us immediately. If accepted, please report the issue within 48 hours with clear images.

9. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability. You will be informed accordingly.

10. Policy Updates

Sarang Group reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Us

For any shipping-related queries, please contact us through the details provided on our website. Our team will be happy to assist you.